Two tech startups are tapping into AI to assist companies raise their customer support

Two tech startups, TalkVia AI and a2b Transformation have joined forces to deal with Australia’s job scarcity with Generative Pre-trained Transformer (GPT)-powered digital staff for customer support roles. 

Queensland-based TalkVia AI streamlines customer support conversations utilizing synthetic intelligence and helps companies have interaction with prospects on a bigger scale. 

Victorian tech co a2b Transformation gives companies with digital expertise and options utilizing automation, AI, and robotics. 

The pair have partnered to construct a military of  generative synthetic intelligence-based digital staff as an all-in-one resolution for companies struggling within the present financial droop. 

GPT is the AI tech behind OpenAI’s on the spot hit, ChatGPT, which individuals are utilizing to write down every thing from enterprise pitches to music lyrics and homework.

TalkVia AI founder Ray Man mentioned the talents scarcity had notably hit the customer support sector.

“Folks can not get sufficient employees, so we’re making an attempt to ease the burden on contact centres by utilising AI on-line and over the cellphone,” he mentioned. 

“The upcoming launch of GPT-4 is ready to revolutionise how companies function, streamlining processes and driving effectivity to new heights.”

TalkVia AI has been working with massive language fashions since 2019.

Man mentioned the A2B Transformation partnership was essential for correct expertise setup and integration in several enterprise fashions. 

“Historically, a difficulty has been that administration says, ‘let’s simply get AI’,” he mentioned.

Man believes it’s crucial to implement a technique that helps present employees adapt to a hybrid workforce.

“A2B Transformation are specialists in that space, so it made good enterprise sense to affix forces,” he mentioned. 

TalkVia AI is now pivoting with a brand new partnership, rebranding by including AI to its title and launching a brand new web site.

“We needed to guarantee that after we’re delivering options, any person there can take a look at it from the actual enterprise’ operational perspective,” Man mentioned.

A2B Transformation Managing Director Liam Kelly mentioned workforce pressures triggered by Covid-19 had elevated the urge for food for AI applied sciences.

“It’s virtually like an ideal storm for the onset of hyper-automation,” he mentioned.

Kelly mentioned there was an enormous alternative for companies to embrace AI as prospects turned more and more fed up with lengthy wait occasions and poor service. His CEO Anthony Giannoccaro agrees.

“That is extra about adoption and AI changing into the brand new regular by providing robots as a service,” he mentioned.

TalkVia AI is competing towards huge names like Google, Amazon, and Microsoft, utilizing its expertise made over the past 5 years.

Man believes his group had developed the world’s greatest conversational AI platform by specializing in two issues: constructing one piece of expertise that may be deployed on any machine and high quality buyer interplay.